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The terms governing cancellations, refunds, replacements, and exchanges for products and services offered by Examinity.
Effective Date
1 July 2026
Last Updated
1 July 2026
This Refund & Cancellation Policy ("Policy") explains the terms governing cancellations, refunds, replacements, and exchanges for products and services offered by Examinity Learning Private Limited ("Examinity", "Company", "we", "our", or "us"). This Policy forms an integral part of our Terms & Conditions (Terms of Use). By purchasing, subscribing to, or otherwise obtaining any product or service from Examinity through our website, WhatsApp, email, or any other authorized communication channel, you acknowledge that you have read, understood, and agreed to this Policy.
Examinity primarily provides educational content, digital learning resources, publications, and academic services. Refund eligibility depends on the nature of the purchased product or service.
Certain products are non-refundable due to their digital nature and immediate accessibility.
Refunds, where applicable, shall be processed only in accordance with this Policy and applicable laws.
Certain StudyPro and other Examinity products and services may currently be purchased following consultation through WhatsApp or other authorized communication channels.
Product details, pricing, payment instructions, delivery timelines, and any applicable purchase terms communicated during the ordering process shall form part of the purchase agreement.
Digital products may include, but are not limited to:
Due to the nature of digital products, all purchases of digital content are generally final and non-refundable once:
Replacement requests for printed books may be considered only if:
Replacement requests should be submitted within seven (7) days of delivery and must include reasonable supporting evidence, such as photographs.
Normal wear, minor cosmetic imperfections, or damage occurring after delivery are not eligible for replacement.
Refunds for printed books are generally not available unless required under applicable law.
Where applicable, cancellation and refund terms for courses, workshops, webinars, mentoring programs, training sessions, or similar educational services may vary depending on the specific offering.
Any special cancellation or refund conditions communicated before purchase shall apply.
Once access to a course or service has been granted, or a live session, workshop, webinar, mentoring program, or training program has commenced, refunds may not be available except where required under applicable law.
Subscription-based services, including Examinity Pass and any future subscription offerings, are generally non-refundable after activation unless expressly stated otherwise.
Users may discontinue future renewals where renewal functionality is available.
Unused subscription periods are generally not refundable except where required under applicable law.
Orders may be cancelled only before:
Once processing or delivery has commenced, cancellation may no longer be possible.
If you accidentally make duplicate payments for the same order, please contact us promptly.
Upon verification, the duplicate payment may be refunded through the original payment method or another appropriate method, subject to applicable law.
Customers are responsible for carefully verifying the following before making payment:
Refunds may not be available for purchases resulting from incorrect selections made by the customer unless required under applicable law.
If payment has been deducted but your order is not successfully processed, please contact us with your payment details.
Following verification:
Processing times depend on the payment provider and banking institution.
Where a refund is approved:
Refund requests may be declined where:
Nothing in this section limits any rights that cannot be excluded under applicable law.
Examinity reserves the right to investigate refund requests where fraudulent activity, misuse, payment disputes, unauthorized transactions, or abuse of this Policy is reasonably suspected.
Where permitted by applicable law, refunds may be withheld while such investigations are conducted.
Nothing contained in this Policy is intended to exclude, restrict, or limit any rights or remedies that cannot be excluded or limited under applicable law. Where any provision of this Policy conflicts with applicable law, the applicable law shall prevail to the extent of such conflict.
Examinity may revise or update this Refund & Cancellation Policy from time to time.
The latest version will always be published on the Platform with an updated "Last Updated" date.
Your continued purchase or use of our products or services after such updates constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Policy, please contact us.
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www.examinity.inAcknowledgement. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to this Policy.
